Unser engagiertes Team arbeitet leidenschaftlich daran, dir die bestmögliche Zufriedenheit zu bieten. In unserem Betrieb setzen wir bewusst auf Menschlichkeit statt Massenproduktion. Erfahre mehr über uns.

Wie lange dauert der Versand?

Die Lieferung erfolgt in der Regel innerhalb von 1-2 Werktagen nach Zahlungseingang. Wir geben unser Bestes, damit dein Paket rechtzeitig ankommt.

Wie kann ich einen Artikel zurückgeben oder umtauschen?

Informationen dazu findest du in unseren AGB unter dem Abschnitt Rückgabe- und Umtauschrichtlinien.

Wie verfolge ich den aktuellen Lieferstatus meiner Bestellung?

Besuche unsere Paketverfolgung auf der Website und gib deine E-Mail-Adresse und Bestellnummer ein, um den Status zu prüfen.

Wie lange dauert es, bis ich das Geld von meiner Rücksendung erstattet bekomme?

In der Regel bekommst du dein Geld 1-2 Tage nach Eingang der Rücksendung zurück. Du wirst zusätzlich per E-Mail informiert.

FAQ

Hier findest du eine Antwort zu den meistgestellten Fragen von Auduro.

Good reasons for Auduro

At Auduro, we may not have the largest range and are not always the cheapest choice, but our passion for quality and innovation sets us apart and makes us a rising star in the car care products and accessories market in Switzerland.

We have carefully crafted and perfected our four core competencies - premium care products, innovative car gadgets, outstanding customer care and sustainable practices . We are here to provide a buying experience that delights and creates a long-term connection with our customers. Discover the Auduro difference : Fresh on the market, but already ready to exceed your expectations and revolutionize the way you care for your car.

Car accessories from all over the world

At Auduro, it's all about the passion for cars and the community that forms around them. Our offering includes a carefully selected range of car accessories, care and cleaning products, and unique stickers from around the world.

We cooperate with companies from Switzerland, Germany, Austria, the United States, Great Britain, Spain, Japan, and China , and we place the greatest emphasis on the quality of every single product in our range. Although we don't manufacture our own products, we bring together the best automotive products from around the world and offer them in one place.

However, our goal isn't just to sell products. We're revolutionizing the market by building a community that goes beyond online shopping. By organizing car meets and other events, we're creating spaces where like-minded people can meet, share experiences, and share their passion for cars.

Discover Auduro – where car fans are at home.

A donation to the environment

We firmly believe that every company has a responsibility to our planet. That's why we've committed to planting one tree for every order. Our partner Tree Nation supports us in this effort.

For us, this initiative is more than just a donation; it's an integral part of our philosophy and our daily actions. With every purchase from Auduro, you're not only making an investment in the quality and longevity of your vehicle, but also actively contributing to environmental protection. Together, we can make a difference – for a cleaner, greener, and more livable world.

From the screen to the street

Auduro isn't just about high-quality car accessories and care products. We bring car enthusiasts together, both online and offline! Our community is at the heart of Auduro, and we invite you to become part of this vibrant and engaging group.

Group car meets : We regularly organize meetups for anyone who wants to share their passion for cars. These events offer the perfect opportunity to network, make new friends, and, of course, experience impressive cars up close. Stay up to date on our upcoming events by following us on Instagram at @auduro.ch .

Community Meetups : In addition to dedicated car meets, we also host general community meetups, which provide a great platform to share ideas, get feedback on our products, or just have a good time with like-minded people.

WhatsApp group chat : We offer an exclusive WhatsApp group chat for our community members. Here you can exchange ideas with other car enthusiasts, share tips and tricks, or find out about upcoming meetups.

Join Auduro and experience your passion for cars not only digitally, but also on the road! We look forward to welcoming you to our community.

Frequently Asked Questions

You may find our predefined answers to the most frequently asked questions helpful before contacting us directly. If you need further assistance, do not hesitate to contact us.

Who are we?

Our dedicated team works passionately to offer you the best possible satisfaction. In our company, we consciously focus on humanity rather than mass production. Our team, consisting of dedicated employees, selects your ordered items with care and enthusiasm and packages them with great dedication. Instead of relying on anonymous call centers from distant parts of the world, we prefer personal contact: Our local team answers your emails with great commitment and is also ready to advise and support you individually over the phone.

Our attitude is "By people for people"!

Learn more about us

How long does delivery take?

Delivery usually takes place within 5-10 working days after receipt of payment . Sometimes there may be delivery bottlenecks, for which we apologize in advance.

We do our best to ensure that your package reaches you on time.

How can I return or exchange an item?

For information on this, please see the Returns and Exchanges Policy section of our Terms and Conditions.

How do I track the current delivery status of my order?

To check the current delivery status of your order, please visit our parcel tracking system on our website. There you can enter your email address and order number to receive the latest information about your order. If you have any difficulties checking the status of your order or have any further questions, please contact our customer service.

How long does it take until I get my return money refunded?

We usually process returns the day they arrive if a return is required, but in some cases this can be done the next day. For warranty claims, we will refund the amount immediately after processing, so you will usually receive your money back 1-2 days after we receive the return . You will also be notified of this transaction by email.

If you return an item due to inadequate product quality, you will receive a voucher from us after receiving the return.

Forgot Password?

If you no longer know your password, you can simply reset it when logging in .
Enter the email address you used to register with Auduro. We will send you an email with a link to reset your password.

It may take a few minutes for the email to reach you. Please also check your spam folder.

Is your item defective or damaged?

Is your item defective or damaged?

We're sorry if your item is damaged or defective. You can let us know by filling out the contact form .

We ask you to provide as much information as possible so that we can quickly examine the complaint. We will then inform you of the next steps by email.