INFORMATION: You can find your order overview and the return form in your customer account .
We want to ensure you have all the information you need to ensure a pleasant shopping experience. Here you'll find detailed information on delivery times, shipping costs, delivery status, handling of incorrect deliveries, product complaints, return requests, return deadlines, and refunds.
Delivery time
Because customer satisfaction and your well-being are our top priority, we attach great importance to ensuring that your order arrives on time. Delivery within Switzerland usually takes place within 1-2 business days after receipt of payment. For Germany and Austria, the standard delivery time is 4-5 business days. Please note that in rare cases, delivery bottlenecks may occur, particularly during peak periods such as holidays or special sales campaigns. We apologize in advance for this and thank you for your understanding. Our team is working tirelessly to ensure your package arrives on time. Should you still have any concerns, our customer service is always available to help.
Shipping costs
For orders under 65 CHF, we charge a shipping fee of 10 CHF for Switzerland. This fee covers the costs of delivering your items safely and efficiently. For orders over 45 CHF, we offer reduced shipping costs for Switzerland. If your order value is 65 Swiss francs or more, we offer free shipping for Switzerland. Furthermore, we are continuously working to further optimize shipping costs to offer you even more attractive conditions in the future. For larger orders or special requirements, please contact our customer service to discuss customized shipping options.
The following table shows the conditions related to the order value. Express delivery may require an individual surcharge. You can find this option and the corresponding price in the last step of the ordering process.
| country | over 65.- | over 45.- | under 45.- |
|---|---|---|---|
| Switzerland | Free Shipping | CHF 8.50.- | CHF 10.- |
| Germany | 50.- €* | 50.- € | 50.- € |
| Austria | 50.- €* | 50.- € | 50.- € |
* For Germany and Austria, free shipping applies for orders over 200€.
Delivery status
To check the current delivery status of your order, visit our website and find the package tracking page at the top. Enter your email address and order number to receive the latest information about your order. If you have any difficulties checking the status of your order or have any further questions, please contact our customer service. They will be happy to help. We will also automatically send you a shipping confirmation email once your order has left our warehouse. This email also contains a tracking number that you can use to track the progress of your delivery at any time. You can access the delivery status here: https://auduro.ch/tools/bestellung-verfolgen
Incorrect delivery
If we send you the wrong product or variant, please contact our customer service as soon as possible. We will address your concerns promptly and work with you to determine exactly what went wrong. We will, of course, send you the correct variant and cover the return shipping costs for the incorrectly delivered item. Our top priority is ensuring you receive exactly the product you ordered. To expedite the process, please have your order number and a description of the problem ready when contacting our customer service.
Product complaints
If you receive a damaged or defective order from us, please contact us immediately. We will investigate the issue and carefully examine the product. If we determine that there is anything wrong with the product, we will immediately remove it from our range and refund you and all affected customers in the form of a voucher. In such cases, we will either send you a replacement product or refund the purchase price in the form of a voucher. Your feedback is very important to us, as it helps us continuously improve our product quality.
Return request
Before returning an incorrectly delivered or broken product, please contact our customer service. You can find the return form in your customer account within the order overview. Our customer service will then review the issue with you and provide you with further return instructions. To ensure a smooth return process, we ask that you package the return carefully and ensure that all parts of the product are included.
Return period
If you are dissatisfied with your order due to inadequate product quality or defects, you can return it to us within 14 days. We will replace the product at no additional cost or refund you in the form of a voucher. Please note that the return period begins on the day you receive your order. If you require a longer return period, please contact our customer service to make individual arrangements. We always strive to find flexible solutions that meet your needs.
Money refund
We typically process returns on the day they arrive. However, in some cases, this can be done the next day. For warranty claims, we will refund the amount in the form of a voucher immediately after processing, so you will usually receive your voucher 1-2 days after we receive your return. You will also be informed of this process via email. If you return an item due to inadequate product quality, you will receive a voucher from us after we receive your return. Our goal is to make the refund process as transparent and efficient as possible. If there are any unexpected delays, we will notify you immediately.
contact
If you have any further questions or need support, our customer service is available at any time. You can reach us by email at support@auduro.ch or via the contact form . Your feedback is important to us, and we look forward to hearing from you.
Thank you for shopping with us! We hope this information is helpful and wish you enjoyable shopping.
